Analysis of the Application of ISO 31000 in Risk Management for the Development Strategy of the Hesti Wira Sakti Health Clinic
DOI:
https://doi.org/10.65310/my01ge72Keywords:
ISO 31000:2018, Risk Management, Health Clinic, Operational Risk, MitigationAbstract
This study examines the implementation of risk management based on ISO 31000:2018 at Hesti Wira Sakti Clinic, aiming to enhance operational governance and service quality. The research uses a descriptive qualitative approach, collecting data from financial, operational, and medical staff through semi-structured interviews and documentation. Risks identified include budgeting overruns, inconsistent referral policy execution, medication errors, delayed patient data updates, shortages of medical equipment, and breaches of patient data privacy. Mitigation strategies consist of budget monitoring, staff training, strict medical protocols, data audits, inventory optimization, and enhanced digital security. The findings show that systematic risk management increases clinic preparedness and resilience amid complex and dynamic healthcare challenges. Further research with a broader and quantitative approach is recommended to strengthen the generalizability of risk management practices in health services.
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Copyright (c) 2025 Magh Heryan Tudaan, Sophie Theodore Sitompul, Mona Deslia Fitri, Alvianus Kristian Sumual (Author)
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