Strategi Digital Branding melalui Media Sosial Instagram dalam Membangun Brand Awareness pada UMKM Baso Aci Jiansae
DOI:
https://doi.org/10.65310/6ce7fg89Kata Kunci:
Brand Awareness, Digital Branding, Instagram, MSMEs, Social Media MarketingAbstrak
This study analyzes the implementation of digital branding through Instagram in building brand awareness for the culinary MSME Baso Aci Jiansae. A descriptive qualitative case study approach was employed using interviews, observation, documentation, and literature review. The findings show that the transition from conventional marketing through WhatsApp status, word of mouth, and local product placement to the official Instagram account @basoacijiansae expanded the brand’s digital presence and created a more permanent, visual, and interactive communication channel. The digital branding strategy was constructed through consistent visual elements, including red and yellow colors, Sans Serif typography, graphic symbols, slogans, product visuals, testimonials, and structured feed content. Initial performance indicators showed 15 followers and 145 views on one video, indicating content exposure beyond the existing follower base. Consumer responses also demonstrated early brand recognition and brand recall, particularly through visual identity and associations with spicy culinary products. Overall, Instagram-based digital branding was effective in establishing initial brand awareness, although continuous content consistency, interaction, and performance evaluation remain necessary to strengthen recall and broader market reach among prospective consumers and support future competitive positioning.
Unduhan
Referensi
Aaker, D. A. (2014). Building Strong Brands. Free Press.
Alhamami, A. A., Hashim, N. A., Abdul Hamid, R., & Ab. Hamid, S. N. (2024). The effect of external social media utilization on business performance of SMEs in Saudi Arabia: The mediating role of market orientation. Cogent Business & Management, 11(1), 2306974. https://doi.org/10.1080/23311975.2024.2306974
Al-Hujri, A., Al-Hakimi, M. A., Alshageri, S., Vasant Keshavrao, B., & Al Koliby, I. S. (2025). The impact of social media marketing activities on brand loyalty and awareness: The mediating role of customer satisfaction in Yemen’s telecom industry. Cogent Business & Management, 12(1), 2509793. https://doi.org/10.1080/23311975.2025.2509793
Ali, F., Suveatwatanakul, C., Nanu, L., Ali, M., & Terrah, A. (2025). Social media marketing and brand loyalty: Exploring interrelationships through symmetrical and asymmetrical modeling. Spanish Journal of Marketing - ESIC, 29(1), 114–135. https://doi.org/10.1108/SJME-08-2023-0219
Aljarah, A., Sawaftah, D., Ibrahim, B., & Lahuerta-Otero, E. (2024). The differential impact of user- and firm-generated content on online brand advocacy: Customer engagement and brand familiarity matter. European Journal of Innovation Management, 27(4), 1160–1181. https://doi.org/10.1108/EJIM-05-2022-0259
Alkhasoneh, O. M., Jamaludin, H., Zahari, A. R. B., & Al-Sharafi, M. A. (2025). Web-based social networks as an enabler for sustainable growth in small and medium-sized enterprises: A PLS-SEM approach. Discover Sustainability, 6, 323. https://doi.org/10.1007/s43621-025-01165-1
Bruce, E., Keelson, S., Amoah, J., & Egala, S. B. (2023). Social media integration: An opportunity for SMEs sustainability. Cogent Business & Management, 10(1), 2173859. https://doi.org/10.1080/23311975.2023.2173859
Chaffey, D., & Ellis-Chadwick, F. (2019). Digital Marketing: Strategy, Implementation and Practice (7th ed.). Pearson Education.
Cokki, C., Soelaiman, L., & Tjokrosaputro, M. (2025). The impact of virtual influencer product placement on brand awareness in Indonesia. Innovative Marketing, 21(2), 119–133. https://doi.org/10.21511/im.21(2).2025.10
Creswell, J. W., & Creswell, J. D. (2018). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (5th ed.). SAGE Publications.
Dhanesh, G. S., Duthler, G., & Li, K. (2022). Social media engagement with organization-generated content: Role of visuals in enhancing public engagement with organizations on Facebook and Instagram. Public Relations Review, 48(2), 102174. https://doi.org/10.1016/j.pubrev.2022.102174
Gross, J., & von Wangenheim, F. (2022). Influencer marketing on Instagram: Empirical research on social media engagement with sponsored posts. Journal of Interactive Advertising, 22(3), 289–310. https://doi.org/10.1080/15252019.2022.2123724
Hafez, M. (2022). Unpacking the influence of social media marketing activities on brand equity in the banking sector in Bangladesh: A moderated mediation analysis of brand experience and perceived uniqueness. International Journal of Information Management Data Insights, 2(2), 100140. https://doi.org/10.1016/j.jjimei.2022.100140
Hanaysha, J. R. (2022). Impact of social media marketing features on consumer’s purchase decision in the fast-food industry: Brand trust as a mediator. International Journal of Information Management Data Insights, 2(2), 100102. https://doi.org/10.1016/j.jjimei.2022.100102
Ibrahim, B., & Aljarah, A. (2024). The role of social media marketing activities in driving self–brand connection and user engagement behavior on Instagram: A moderation–mediation approach. European Journal of Innovation Management, 27(5), 1723–1742. https://doi.org/10.1108/EJIM-08-2022-0452
Keller, K. L., & Swaminathan, V. (2020). Strategic Brand Management: Building, Measuring, and Managing Brand Equity (5th ed.). Pearson Education.
Khan, I. (2022). Do brands’ social media marketing activities matter? A moderation analysis. Journal of Retailing and Consumer Services, 64, 102794. https://doi.org/10.1016/j.jretconser.2021.102794
Kim, K., Chung, T.-L. D., & Fiore, A. M. (2023). The role of interactivity from Instagram advertisements in shaping young female fashion consumers’ perceived value and behavioral intentions. Journal of Retailing and Consumer Services, 70, 103159. https://doi.org/10.1016/j.jretconser.2022.103159
Kotler, P., & Armstrong, G. (2021). Principles of Marketing (18th ed.). Pearson Education.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson Education.
Kumar, S., & Hsieh, J. K. (2024). How social media marketing activities affect brand loyalty? Mediating role of brand experience. Asia Pacific Journal of Marketing and Logistics, 36(10), 2300–2323. https://doi.org/10.1108/APJML-09-2023-0900
Laila, N., Sucia Sukmaningrum, P., Saini Wan Ngah, W. A., Nur Rosyidi, L., & Rahmawati, I. (2024). An in-depth analysis of digital marketing trends and prospects in small and medium-sized enterprises: Utilizing bibliometric mapping. Cogent Business & Management, 11(1), 2336565. https://doi.org/10.1080/23311975.2024.2336565
Laradi, S., Berber, N., Rehman, H. M., Hossain, M. B., Hiew, L.-C., & Illés, C. B. (2023). Unlocking the power of social media marketing: Investigating the role of posting, interaction, and monitoring capabilities in building brand equity. Cogent Business & Management, 10(3), 2273601. https://doi.org/10.1080/23311975.2023.2273601
Laradi, S., Elfekair, A., Alrawad, M., Hashim, M., & Derouez, F. (2024). Leveraging capabilities of social media marketing for business success. Computers in Human Behavior Reports, 16, 100524. https://doi.org/10.1016/j.chbr.2024.100524
Lestari. (2024). Pemanfaatan Fitur Instagram Reels dan Story sebagai Media Digital Branding Baru UMKM dalam Meningkatkan Brand Awareness. Jurnal Pemasaran Digital dan Media Sosial, 4(1), 45–58.
Looi, J., & Kahlor, L. A. (2024). Artificial intelligence in influencer marketing: A mixed-method comparison of human and virtual influencers on Instagram. Journal of Interactive Advertising, 24(2), 107–126. https://doi.org/10.1080/15252019.2024.2313721
Malarvizhi, C. A., Al Mamun, A., Jayashree, S., Naznen, F., & Abir, T. (2022). Modelling the significance of social media marketing activities, brand equity and loyalty to predict consumers’ willingness to pay premium price for portable tech gadgets. Heliyon, 8(8), e10145. https://doi.org/10.1016/j.heliyon.2022.e10145
Marolt, M., Zimmermann, H.-D., & Pucihar, A. (2022). Social media use and business performance in SMEs: The mediating roles of relational social commerce capability and competitive advantage. Sustainability, 14(22), 15029. https://doi.org/10.3390/su142215029
Mathai, S., Kumar, S., Sreen, N., & Jeswani, S. (2025). Are social media marketing activities reaping benefits for brands? The moderating role of education. Marketing Intelligence & Planning, 43(5), 977–995. https://doi.org/10.1108/MIP-02-2024-0137
Moedeen, S., Aw, E. C.-X., Alryalat, M., Tan, G. W.-H., Cham, T.-H., Ooi, K.-B., & Dwivedi, Y. K. (2024). Social media marketing in the digital age: Empower consumers to win big? Asia Pacific Journal of Marketing and Logistics, 36(1), 66–84. https://doi.org/10.1108/APJML-09-2022-0784
Moleong, L. J. (2019). Metodologi Penelitian Kualitatif (Edisi Revisi). PT Remaja Rosdakarya.
Philp, M., Jacobson, J., & Pancer, E. (2022). Predicting social media engagement with computer vision: An examination of food marketing on Instagram. Journal of Business Research, 149, 736–747. https://doi.org/10.1016/j.jbusres.2022.05.078
Pratama, & Hidayat. (2024). Analisis Konten Pemasaran Digital pada Akun Instagram Kuliner Kekinian. Jurnal Komunikasi dan Media, 5(2), 112–126.
Ramadhan. (2025). Strategi Komunikasi Merek Visual UMKM Sektor Pangan melalui Media Sosial Instagram. Jurnal Manajemen Pemasaran dan UMKM, 3(1), 23–37.
Reimer, T. (2023). Environmental factors to maximize social media engagement: A comprehensive framework. Journal of Retailing and Consumer Services, 75, 103458. https://doi.org/10.1016/j.jretconser.2023.103458
Sari, & Wijaya. (2025). Strategi Digital Branding melalui Instagram dalam Membangun Brand Identity pada Usaha Kuliner Lokal. Jurnal Riset Pemasaran Digital, 3(2), 89–101.
Sedalo, G., Boateng, H., & Kosiba, J. P. (2022). Exploring social media affordance in relationship marketing practices in SMEs. Digital Business, 2(1), 100017. https://doi.org/10.1016/j.digbus.2021.100017
Shandy, V. M., Mulyana, A., & Harsanto, B. (2023). Social media richness, brand equity, and business performance: An empirical analysis of food and beverage SMEs. Cogent Business & Management, 10(2), 2244211. https://doi.org/10.1080/23311975.2023.2244211
Sugiyono. (2020). Metode Penelitian Kualitatif. Alfabeta.
Tjiptono, F., & Diana, A. (2020). Pemasaran Strategis. Andi Offset.
Utami, & Nugroho. (2026). Membangun Kesadaran Merek (Brand Awareness) Produk Kuliner Tradisional Modern Menggunakan Media Sosial. Jurnal Komunikasi Visual dan Brand, 4(1), 15–29.
Sohaib, M., & Han, H. (2023). Building value co-creation with social media marketing, brand trust, and brand loyalty. Journal of Retailing and Consumer Services, 74, 103442. https://doi.org/10.1016/j.jretconser.2023.103442
Tatik, T., & Setiawan, D. (2025). Does social media marketing important for MSMEs performance in Indonesia? Asia Pacific Journal of Marketing and Logistics, 37(1), 99–114. https://doi.org/10.1108/APJML-01-2024-0090
Yang, Q., Hayat, N., Al Mamun, A., Makhbul, Z. K. M., & Zainol, N. R. (2022). Sustainable customer retention through social media marketing activities using hybrid SEM-neural network approach. PLOS ONE, 17(3), e0264899. https://doi.org/10.1371/journal.pone.0264899
Unduhan
Diterbitkan
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2026 Rizki Rizki, Lilian Lilian, Eric Eric, Yuli Yuli (Author)

Artikel ini berlisensiCreative Commons Attribution-ShareAlike 4.0 International License.






















