Optimalisasi Manajemen Parkir Pelabuhan Melalui Intelligent Transport System (ITS) Untuk Peningkatan Pelayanan Transportasi Dan Kepuasan Pengguna Jasa (Suatu Kajian Literatur)
DOI:
https://doi.org/10.65310/cs5vha65Kata Kunci:
Efficiency, parking management, port, satisfaction, transportation.Abstrak
The primary issue in port parking management lies in the imbalance between parking capacity and the increasing volume of vehicles, which leads to congestion, prolonged waiting times, and a decline in service quality and user satisfaction. This study aims to analyze the optimization of port parking management through the implementation of Intelligent Transportation Systems (ITS) based on a literature review approach. The method employed is a narrative literature study involving the collection, selection, and synthesis of relevant scientific sources, including reputable journals, books, and regulatory frameworks. The findings indicate that the implementation of ITS, including parking sensors, real-time information systems, and service digitalization, significantly improves parking management efficiency, reduces space-search time, and enhances traffic flow. The discussion reveals that ITS integration affects not only operational performance but also substantially improves service quality and user satisfaction. This study confirms that the transformation toward smart parking systems represents a strategic step in achieving modern, efficient, and sustainable port services.
Unduhan
Referensi
Almaliki, M. F., Arsyad, L. O. M. N., Putra, A. A., Soeparyanto, T. S., Hado, H., Prasetyo, E. W., & Satyadharma, M. (2024). Analisis kinerja layanan penumpang di pelabuhan penyeberangan Bau-Bau dengan pendekatan importance-performance analysis dan customer satisfaction index. Jurnal Penelitian Inovatif, 4(4), 2147–2158. https://doi.org/10.54082/jupin.809
Asriyati, A., Hado, H., Sufrianto, S., & Satyadharma, M. (2023). Analisis tingkat kepuasan masyarakat terhadap jasa pelayanan pelabuhan penyeberangan di Provinsi Sulawesi Tenggara. Sultra Civil Engineering Journal, 4(2), 67–76. https://doi.org/10.54297/sciej.v4i2.509
Azisah, N. (2023). Strategi pengembangan Terminal II Pelabuhan Petikemas New Makassar menjadi smart port (Skripsi). Universitas Hasanuddin.
Djamaluddin, A. (2022). Manajemen operasional pelabuhan. Unhas Press.
Fahim, A., Hasan, M., & Chowdhury, M. A. (2021). Smart parking systems: Comprehensive review based on various aspects. Heliyon, 7(5), e07050. https://doi.org/10.1016/j.heliyon.2021.e07050
Fatman, J. H., Nurlinah, N., & Syamsu, S. (2023). Pelayanan publik berbasis collaborative governance di Pelabuhan Andi Mattalata Kabupaten Barru. Kolaborasi: Jurnal Administrasi Publik, 9(1), 120–134. https://doi.org/10.26618/kjap.v9i1.10515
Geng, Y., & Cassandras, C. G. (2012). A new “smart parking” system infrastructure and implementation. Procedia - Social and Behavioral Sciences, 54, 1278–1287. https://doi.org/10.1016/j.sbspro.2012.09.842
Ghufran, E. M. Z., Wisnu, H., & Hardjana, H. (2022). Upaya peningkatan fasilitas darat dan integrasi Pelabuhan Cappa Ujung di Kabupaten Sinjai. Politeknik Transportasi Darat Indonesia (STTD).
Guerrero-Ibáñez, J., Zeadally, S., & Contreras-Castillo, J. (2018). Sensor technologies for intelligent transportation systems. Sensors, 18(4), 1212. https://doi.org/10.3390/s18041212
Hadiwiranto, A. D., Sadili, R., & Riyanto, A. H. (2022). Kajian integrasi antar moda pada Pelabuhan Penyeberangan Bira, Kabupaten Bulukumba. Kajian Integrasi Antar Moda, 1(1), 1–12.
Hado, H., Almaliki, M. F., Satyadharma, M., & Ferima. (2026). Urgensi ketersediaan dan integrasi data dalam mendukung pengambilan keputusan operasional pelabuhan berbasis teknologi informasi. Rangas: Jurnal Teknik dan Ilmu Terapan, 1(1), 78–86.
Hado, H., Sulistyo, G. A., Ahiula, Satyadharma, M., Nang, S. F., & Asriyati. (2025). Evaluasi kepuasan penumpang pada pelayanan di Pelabuhan Penyeberangan Amolengo. Cangkal: Jurnal Ilmu Sosial dan Humaniora, 1(1), 199–207.
Herman, L., Soeparyanto, T. S., & Arsyad, L. O. M. N. (2026). Model manajemen perencanaan terpadu pelabuhan penyeberangan di Kota Baubau dalam mendukung pemerataan pembangunan dan ekonomi regional. Arus Jurnal Sosial dan Humaniora, 5(3), 5494–5503. https://doi.org/10.57250/ajsh.v5i3.2168
Hiranandani, V. (2014). Sustainable development in seaports: A multi-case study. WMU Journal of Maritime Affairs, 13(1), 127–172. https://doi.org/10.1007/s13437-013-0040-y
Ikhsan, A. I., Sakti, A. S., Syarkawi, M. T., Alifuddin, A., & Zaifuddin. (2025). Analisis efisiensi kebutuhan dan kapasitas ruang parkir Pelabuhan Ferry Kolaka. Jurnal Ilmiah Mahasiswa Teknik Sipil, 7(1), 1–11. https://doi.org/10.33096/xbapfs94
Insani, M. H. (2017). Evaluation of logistic system implementation for Indonesia economic growth (Thesis). Birmingham City University.
Kadarisman, M., Gunawan, A., & Ismiyati, I. (2016). Kebijakan manajemen transportasi darat dan dampaknya terhadap perekonomian masyarakat di Kota Depok. Jurnal Manajemen Transportasi & Logistik, 3(1), 41. https://doi.org/10.54324/j.mtl.v3i1.140
Lampouw, S. M., Satyadharma, M., Almaliki, M. F., & Setiawati, I. R. (2025). Inovasi e-retribusi dalam meningkatkan kualitas layanan dan kepuasan pengguna jasa di pelabuhan penyeberangan. Jurnal Formasi, 10(1), 41–50.
Lestaluhu, B., Ohorella, F. H., & Metekohy, J. G. (2024). Analisis kebutuhan ruang parkir Pelabuhan Tulehu. Jurnal Kacapuri: Jurnal Keilmuan Teknik Sipil, 7(2), 280–291. https://doi.org/10.31602/jk.v7i2.15287
Litman, T. (2016). Parking management: Strategies, evaluation and planning. Victoria Transport Policy Institute.
Montwiłł, A. (2014). The role of seaports as logistics centers in the modelling of the sustainable system for distribution of goods in urban areas. Procedia - Social and Behavioral Sciences, 151, 257–265. https://doi.org/10.1016/j.sbspro.2014.10.024
Muhibuddin, A. F., & Fada, A. T. (2025). Perencanaan fasilitas darat pelabuhan penyeberangan berbasis proyeksi lalu lintas penumpang dan kendaraan. Sustainable Civil Engineering Journal, 2(1), 1–7.
Parahita, N. A., Suthanaya, P. A., & Wedagama, D. M. P. (2021). Analisis kinerja dan kebutuhan fasilitas Pelabuhan Penyeberangan Padangbai. Jurnal Spektran, 9(2), 95. https://doi.org/10.24843/SPEKTRAN.2021.v09.i02.p01
Purnomo, R. A., Aviantoro, D., Santoso, A., & Astuti, I. P. (2020). Digitalisasi pengelolaan retribusi parkir di tepi jalan umum. Gracias Logis Kreatif.
Rauf, E. U. T., Malik, M., & Nahoda, R. R. A. (2025). Penerapan PT Pelabuhan Indonesia Regional II (Persero) dalam mewujudkan pelayanan berkualitas tinggi. JURIST: Jurnal Ilmu Hukum dan Ilmu Politik, 2(1), 13–21.
Ridho, S. (2024). Operasi terminal dan kepelabuhanan. Merdeka Kreasi Group.
Rijal, C., Firman, A., & Badaruddin, B. (2023). Pengaruh fasilitas, kualitas pelayanan dan kompetensi sumber daya manusia terhadap kepuasan pengguna jasa. Nobel Management Review, 4(3), 358–372. https://doi.org/10.37476/nmar.v4i3.4400
Safitri, R. (2024). Analisis kapasitas terminal penumpang dan lapangan parkir Pelabuhan Bajoe Kabupaten Bone (Skripsi). Universitas Hasanuddin.
Saputra, Y. J., Ahmad, S., & Satyadharma, M. (2023). Pengaruh kualitas jasa layanan terminal pelabuhan terhadap kepuasan penumpang. Wawasan: Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan, 1(3), 204–217. https://doi.org/10.58192/wawasan.v1i3.1082
Sarkar, B. D., & Shankar, R. (2021). Understanding the barriers of port logistics for effective operation in the Industry 4.0 era. International Journal of Information Management Data Insights, 1(2), 100031. https://doi.org/10.1016/j.jjimei.2021.100031
Satyadharma, M. (2024). Analisis tingkat kepuasan penumpang terhadap kualitas layanan di Pelabuhan Feri Kendari-Wawonii. Bandar: Journal of Civil Engineering, 6(1), 9–15. https://doi.org/10.31605/bjce.v6i1.3369
Susanto, P. D. A., Samin, R., & Subiyakto, R. (2024). Evaluasi pelayanan publik di Pelabuhan Roro Dompak. Ganaya: Jurnal Ilmu Sosial dan Humaniora, 7(3), 91–103. https://doi.org/10.37329/ganaya.v7i3.3356
Tosofoe, S. P., Muhammad, A. H., & Altarans, I. (2025). Analisis kapasitas ruang parkir off street di pelabuhan. Jurnal Ilmiah Wahana Pendidikan, 11(12A), 406–415.
Utami, F. C., Handoko, W., & Hardjana, H. (2022). Peningkatan kinerja fasilitas darat Pelabuhan Penyeberangan Stagen. Kajian Transportasi, 1(1), 1–9.
Winardi, R., & Fikry, M. (2026). Analisis penerapan teknologi informasi dalam meningkatkan efisiensi pelayanan publik. INOMATEC, 1(3).
Yen, B. T. H., Huang, M.-J., Lai, H.-J., Cho, H.-H., & Huang, Y.-L. (2023). How smart port design influences port efficiency. Research in Transportation Business & Management, 46, 100862. https://doi.org/10.1016/j.rtbm.2022.100862
Yunus, A. I., Sholahudin, F., Sukman, S., Hisna, H., Pamungkas, Y. A., Amir, A. A., & Syafar, M. I. (2024). Pengantar teknik transportasi. Yayasan Tri Edukasi Ilmiah.
Unduhan
Diterbitkan
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2026 Hado Hado, Ferima Ferima, Maudhy Satyadharma, Muhammad Yazir Jabbar, Muhamad Faza Almaliki, Try Sugiyarto Soeparyanto (Author)
Artikel ini berlisensi Creative Commons Attribution 4.0 International License.
