Recommendations for Improving the Quality of Public Services at Institution X in West Java Province Based on an Analysis of the Gap Between User Perceptions and Expectations. Journal of Science, Technology, and Innovation, [S. l.], v. 2, n. 1, p. 447–457, 2026. DOI: 10.65310/2ctkxh41. Disponível em: https://scriptaintelektual.com/inventa/article/view/1318. Acesso em: 8 sep. 2026.